Privacy Policy

Who we are

Jervis WhatsApp AI (“Jervis”, “we”, “us”) is a service that helps businesses, starting with gyms, answer their customers’ WhatsApp messages automatically using AI. The service is operated by Shiva Mishra and is available at jervisflow.in and through our mobile and desktop apps.

This policy explains what data we handle, why, and what choices you have. It covers two groups of people: business owners who use Jervis, and customers who send WhatsApp messages to a business that uses Jervis.

Data we collect

From business owners

• Account details: name, mobile number, email address and a password (stored only as a salted hash, never in plain text).
• Business information you choose to add: business name, plans and fees, timings, trainers, location, offers and other answers the AI may use.
• WhatsApp connection details for your business number, such as the WhatsApp Business Account ID, phone number ID and an access token issued by Meta.

From customers who message a business

• Your WhatsApp phone number, the content of your messages, and message timestamps and delivery status.
• A short conversation history so the AI can understand follow-up questions in the same chat.

We do not ask customers for passwords, payment card numbers or government ID numbers, and the AI is not designed to collect them. Please do not send such information in a chat.

How we use data

• To receive a customer’s WhatsApp message, work out the answer from the business’s own saved information, and send the reply back to that same customer.
• To show business owners the questions their customers asked, daily and historical activity, and basic analytics.
• To keep each business’s data and each customer’s conversation separate from every other business and customer.
• To secure the service, prevent abuse and duplicate messages, fix errors and improve reliability.

The AI is instructed to answer only from information the business owner has saved. We do not sell personal data, and we do not use customer messages for advertising.

Who data is shared with

• Meta (WhatsApp Business Platform). Messages travel through the WhatsApp Cloud API, so Meta processes them under its own terms and privacy policy.
• AI and infrastructure providers. To generate a reply, the text of a message and the relevant business information may be sent to the AI model providers and hosting providers we use. They process it only to provide their service to us.
• The business. Customer messages and phone numbers are visible to the business that the customer wrote to.
• Legal reasons. We may disclose data if required by law or to protect the rights and safety of users and the service.

How long we keep data

Business account data is kept while the account is active. Customer chat history and questions are kept so the business can review activity and the AI can keep context; the owner’s daily dashboard view resets each day, while history needed for analytics is retained until the account or the data is deleted. When data is deleted as described below, we remove it from our active systems, and it may remain in routine backups for a limited period before those are overwritten.

Security

We use reasonable technical and organisational safeguards, including HTTPS, verification of messages received from Meta, hashed passwords, per-business data separation and access controls. No online service can promise absolute security, so please use a strong, unique password for your account.

Your choices and rights

You can ask us to access, correct or delete the personal data we hold about you, and to stop processing it. Business owners can edit or remove their business information inside the app. Customers can stop the conversation at any time by not messaging the business, and can ask us to delete their messages using the steps below. We respond to requests within a reasonable time and in line with applicable law, including India’s Digital Personal Data Protection Act, 2023.

Children

Jervis is intended for businesses and is not directed at children under 18. If you believe a child’s data has been shared with us, contact us and we will delete it.

Delete your data

Changes to this policy

If we change this policy in a meaningful way, we will update the date at the top of this page and, where appropriate, notify business owners in the app.

Contact

Questions about this policy or your data: [email protected].